Who We Are

The Community Nursing Registry of Ottawa (CNRO) is a local non-profit organization, dedicated to providing excellent health services in the Ottawa area. We provide professional nursing care, where needed, when needed, and have been doing so for over 100 years.


 History of the CNRO

Committed, Caring, Solid and Dependable. These words have continued to be used by the people of Ottawa to describe the Community Nursing Registry of Ottawa (CNRO) since its inception in 1910. 

In 1907 the Ottawa Graduate Nurses Association was established.   A chapter of the larger Graduate Nurses Association of Ontario (GNAO), the mandate was to support the professional development of nurses in Ottawa.   The Ottawa Graduate Nurses association evolved into the modern day CNRO.   In 1910 a central registry, combining professional development with access to approved nursing services, was added to the Ottawa Chapter.     

The GNAO ultimately became the Registered Nurses Association of Ontario (RNAO).  In 1942 our name changed to the Ottawa Community Nursing Registry following reorganization at the RNAO.   A final name change, to the Community Nursing Registry of Ottawa, occurred in 1975 with incorporation.   Over the years we have become more commonly known as the CNRO.  

Initially one of 24 registries providing a central service for the distribution of RNAO approved nursing services, the CNRO is the only remaining not-for-profit registry in the province whose members are self-employed professionals. 

Since inception, Registry members have practiced in private homes, hospitals, chronic care facilities, nursing homes, and wherever else they are needed.

In the office, Registered Nurse Coordinators respond quickly and knowledgeably to all calls 24 hours a day, 7 days a week. An Executive Director and an elected Board of Directors manage the business and professional affairs of the Registry. It all adds up to a winning formula and remarkable record considering in 2010 the CNRO celebrated its 100th year with an unbroken reputation for excellence in nursing and personal care.   

Mission Statement

CNRO is a non-profit charitable organization owned and managed by its members. We are dedicated to achieving excellence in healthcare delivery by promoting progressive patient care, respecting human uniqueness, independence, dignity, and integrity.

Our Members

Our nurses, personal support workers and companions bring their experience working in hospitals, facilities and the community to the CNRO.  

All members of the CNRO have met strict membership standards including being a member in good standing with the College of Nurses of Ontario (RN, and RPNs), maintaining annual CPR certification, ongoing professional education, Vulnerable Sector Checks, tuberculosis screening and professional reference checks.

Office Team

RN Coordinators
Barb, Donna, Barbara and Emily are our RN Coordinators.  They are your first contact with the CNRO.  A member of our RN Coordinator team is always available to answer your questions, work with you to determine the level of care you require, and arrange the care when you need it.  

Membership Coordinator
Carolyn ensures that our caregivers have the credentials and experience they need to provide the care you need.   She supports the caregivers so that they can focus on you. 

Finance Manager
Louise is responsible for managing invoicing and payments, payroll and our day-to-day finances.  She will provide you information on payment methods and rates. 

Executive Director
Heather is a Registered Nurse providing leadership in CNRO's day-to-day operations, building relationships with clients, families, community partners, and ensuring we follow the Standards of the College of Nurses of Ontario and relevant legislation.  

Board of Directors

The CNRO is guided by a volunteer Board of Directors elected from the membership.   The Board provides strategic leadership for the CNRO.